exchanges and returns

What's Wild River Outfitters' Return Policy?
If, for any reason, or no reason, you are not completely happy with your purchase within 30 days, you may return it to us for an exchange or a full product refund. We do ask that the product be in a new, saleable condition.

How do I return or exchange an item?
Just send the item(s) back with a note explaining the reason to:
Returns – Wild River Outfitters
3636 Virginia Beach Blvd, Suite 108
Virginia Beach, VA 23452

There is a return/exchange form attached to your invoice to make this easier for you.
If you would like an exchange, first we'll issue a credit to your card for the returned item(s). Then when we ship your new item, we'll charge you for it. So your credit card billing statement is clean and clear.

If the exchange was a gift, just let us know who purchased it for you. If you'd like a refund, just tell us that, and we'll take care of it. It's that simple.

How can I check on the status of my return or exchange?
You can give us a call at 877-431-8566 or shoot us an email.
If you are wondering about the status of a return or an exchange, don't fret, it usually takes us only about 3 days to process.

Any other questions?
You can give us a call at 877-431-8566 or email. We are happy to serve you and hope you enjoy your gear and clothing.